Spice Symphony is delighted to offer our exquisite range of natural and authentic spices to culinary enthusiasts around the world. We are based in India, a land rich in spice heritage, and we are committed to sharing this bounty with you, no matter where you are on the globe.
Global Shipping
We ship internationally, bringing the flavors of India right to your doorstep. Our goal is to ensure that every package arrives on time and in perfect condition, preserving the freshness and potency of our spices.
Processing Time
Orders are processed within 1-2 business days. Once your order is processed, you will receive a confirmation email with your tracking information. Please note that during festive seasons and public holidays, processing times may vary due to increased order volumes.
Shipping Rates and Delivery Times
Shipping rates are calculated based on the weight of your order and the final destination. We partner with reputable international couriers to offer you the best shipping options. Delivery times vary by location but typically range from 5-15 business days. You can view the estimated shipping cost and delivery time at checkout.
Customs and Import Taxes
Customers are responsible for any customs and import taxes that may apply. Spice Symphony is not responsible for delays due to customs clearance processes in destination countries.
Tracking Your Order
You can track your Spice Symphony order using the tracking number provided in your shipping confirmation email. Stay updated on your order's journey from our warehouse in India to your doorstep.
Damaged or Lost Packages
At Spice Symphony, we take great care in packaging our products for international travel. However, should your order arrive damaged or not arrive at all, please contact us immediately at [customer service email]. We will work with you to resolve the issue, be it through a replacement or a refund.
Returns and Exchanges
Due to the nature of our products, Spice Symphony cannot accept returns or exchanges for international orders. However, your satisfaction is our priority. If you have any concerns about your order, please reach out to us, and we will strive to make it right.
Contact Us
For any questions regarding our shipping policy or your order, please contact our Customer Service team. We are here to assist you on your culinary journey with Spice Symphony.
Return Policy
At Spice Symphony, we take pride in the quality and authenticity of our spices, sourced directly from the fertile lands of India. We understand the importance of satisfaction when it comes to purchasing online, and we strive to ensure that every customer is delighted with their purchase. However, we also recognize that sometimes, returns may be necessary.
Return Conditions
Due to the perishable nature of our products, Spice Symphony has a strict return policy in place to ensure the health and safety of our customers:
- Damaged or Incorrect Items: In the rare event that you receive a damaged product or an item different from what you ordered, please contact us within 7 days of receipt. We will require photographic evidence of the damaged or incorrect item sent to [customer service email]. Upon review, we will arrange for a replacement to be sent to you at no additional cost.
- Quality Concerns: If you are not satisfied with the quality of the product received, please reach out to us within 7 days of delivery. Provide a detailed description of the issue and, if possible, photographic evidence. Our quality assurance team will evaluate your complaint, and we will work with you to find a satisfactory resolution, be it a replacement or a refund.
Non-returnable Items
Please note that we cannot accept returns on:
- Opened or used products
- Products returned more than 7 days after delivery
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Exchanges (if applicable)
We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for the same product, send us an email at [customer service email], and we will provide you with further instructions.
Shipping
To return your product, you should mail your product to our designated return address, which will be provided upon your return request. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
For more information about our return policy, or if you have any questions, please contact us at [customer service email]. Our dedicated team is here to ensure that your experience with Spice Symphony is nothing short of exceptional.